Q: What are the requirements to register?

Fill in the Merchant Application Form which consists of business data, management data, bank account, identity card, tax registration number, and business license. Visit https://merchant.doku.com to register online.

Q: Is there any registration fee?

No fee should be paid by merchants while registering for e-invoice service.

Q: How much is the fee for every transaction?

The transaction fee varies, depending on the payment channels used or activated. Check this link for price details - https://www.doku.com/pricing

Q: Can invoices be issued in a large number simultaneously??

Yes, by using the “Batch Upload Invoice” feature through the e-Invoice’s back office.

Q: Will customers receive the notifications for successful payment transactions?

Yes, by default, customers will receive the notifications via e-email for every time they conduct payments. However, Merchants can deactivate the notifications when developing the billing through backoffice.

Q: Will Merchants receive notifications for successful payments?

Yes, Merchant will always receive notifications for successful payments by customers.

Q: What if Sender forgot Transaction ID?

Sender have to ask to Original Sending Operator, and Sending Operator will check on Transaction Management.

Q: What if Receiver forgot Transaction ID?

Receiver have to ask Transaction ID to Sender.

Q: What if Sender is one of Interdiction List Customer?

Operator must tell to Sender, that system is down and will be fixed in few hours. After that, Operator must call MTS Operational Administrator, that there is Sender detected as Interdiction customer.

Q: What if Sender is one of Banned List Customer?

Operator must tell to Sender, that system is down and will be fixed in few hours. After that, Operator must call MTS Operational Administrator, that there is Sender detected as Banned customer.

Q: What if Receiver is one of Banned List Customer?

Operator must tell to Receiver, that system is down and will be fixed in few hours. After that, Operator must call MTS Operational Administrator, that there is Receiver detected as Banned Customer.

Q: What if Receiver is one of Interdiction List Customer?

Operator must tell to Receiver, that system is down and will be fixed in few hours. After that, Operator must call MTS Operational Administrator, that there is Receiver detected as Interdiction Customer.

Q: What if internet connection lost while transaction is ongoing?

Please check on menu Transaction Management, if related transaction is listed on transaction management the Operator don't have to do transaction again. Otherwise, please do transaction again.

Q: What if Operator cannot access MTS Web Application?

Please make sure that internet connection is going well. Otherwise, Operator can call our Customer Service.

Q: What if receiver did not receive the transaction fund in their bank account?

Receiver need to inform the sender that they have not receive the money in the bank account and then the sender have to inform the MTS regarding the case through MTS customer care or the MTS agent.

Q: What is the name of this service?

The name of this service is DOKU e-Wallet.

Q: What is DOKU?

DOKU is an electronic wallet that comes with link-credit cards feature and electronic money or cash wallet. You can use DOKU to shop online and offline with merchants that have been incorporated in DOKU.

Q: What is DOKU ID?

DOKU ID adalah ID unik yang terdiri atas 10 digit angka yang merepresentasikan akun DOKU e-Wallet Anda.

Q: What are the benefits of this service?

  1. You can conduct online transactions despite having no bank account or credit card.
  2. Ease and convenience of online and offline payment by simply using DOKU ID.
  3. You can freely shop and get great deals from DOKU.
  4. You can use DOKU anytime anywhere 365 days a year.

Q: What can be done through this service?

  1. Pay all the goods or services from our merchants.
  2. Pay bills such as telephone bills, electricity, PAM, installments, and more.
  3. Request and receive money from fellow users.
  4. Send money to fellow users (only for premium user).
  5. Send money to your bank account (only for premium user).
  6. Top Up through the Bank and outlets that have collaborated with DOKU.
  7. Cash in cash out from outlets that have collaborated with DOKU.

Q: Is this service safe?

Yes. The service is safe and secure:

  1. All communications are secured by referring to the safety standards applied by regulators and related industries.
  2. To conduct a transaction at a merchant, you do not need to send the data of your credit card number.
  3. Each transaction must use PIN (for cash wallet) or CVV (for credit cards).
  4. DOKU will not provide your personal information, except under written terms and conditions and privacy policy that has been approved.

Q: How do I shop with DOKU?

  1. Perform transaction at DOKU’s merchant website. Choose DOKU as the payment method.
  2. On the payment page enter your email or DOKU ID and password.
  3. Choose the method of payment; Credit Card or Cash Wallet.
  4. Check again your transaction, if its correct input CVV/ PIN and click "Process Payment".
  5. If you use a credit card you will be prompted to enter a One Time PIN (OTP) which is sent to your mobile phone number
  6. After the transaction is successful you can return to the merchant's website or print your transaction details.

Q: Are there any transaction limits?

  1. For transactions using Cash Wallet Rp. 1.000.000, - per transaction for a regular user and Rp. 5,000,000, - per transaction for premium user.
  2. For transactions using credit card, the transaction limit depends on your credit card limit.

Q: Are there any transaction fees?

No.

Q: Is there a validity period of this product?

No.

Q: What if I forget my DOKU ID?

You can Log in to your account using your registered email. On the home page, you can see your DOKU ID.

Q: Where is my Wallet Cash funds deposited?

Cash funds are stored in DOKU Custodian Bank.

Q: Is there a minimum balance to use DOKU Wallet?

No.

Q: Is there a registration fee?

No.

Q: How do I join DOKU?

  • Download in Google play or App Store.
  • Enter your personal information (name, email, gender, birth date, phone number and password) and click "Submit".
  • You can immediately use your DOKU e-Wallet.

Q: What is One Time PIN (OTP)?

OTP is a 6-digit number that is used for 1 (one) transaction.

Q: What if I forget my password?

  • You can restore your password by clicking "Forgot Password" on our main page or in DOKU app.
  • Enter your email address and date of birth. You will receive an email containing a link to change your password.
  • Log in to your email account and click the link to change your password.

Q: What if I forget my PIN?

You can click "Forgot PIN" on you DOKU page

Q: What is “Premium User”?

Premium user are users that has passed the verification process performed by DOKU accordance with the provisions of Bank Indonesia regulations concerning electronic money.

Q: What are difference between regular User and Premium user?

  • Premium users has a cash balance limit up to Rp 10.000.000, - while regular users only have cash balance limit up to Rp 2,000,000, -
  • Premium Users can transfer to bank account and do cash out in outlets.

Q: How can I be a Premium user?

You must have a valid identification such as ID cards, driver's license, passport or student card.

  • Login to your DOKU wallet account.
  • Go to "Complete Profile", then fill in your details and upload a copy of your identity card (ID card, driver's license, Passport, Student Card).
  • Click "Save".
  • DOKU will verify within 2 * 24 hours.

Q: Do I have to use a certain bank to perform Top Up?

No. You can top up via online transfer between banks in ATM Bersama, Prima and ALTO network as well as from outlets that have collaborated with DOKU.

Q: How much money can be Topped Up to DOKU?

For regular user Rp. 2.000.000, - and Rp. 10.000.000, - for Premium Users.

Q: What is "Maximum Balance Limit"?

Maximum Balance Limit is the maximum amount that can be accommodated by Cash Wallet. Suppose your maximum balance limit is Rp. 1.000.000, - and you have a balance of Rp. 900,000, - then you will only be able to do Top-Up Rp. 100.000, -

Q: Is there a fee for using DOKU Wallet?

No.

Q: How do I Top Up my Cash Wallet?

Bank Mandiri

Lakukan pengisian melalui ATM Bank Mandiri dengan cara:

  1. Pilih menu “Bayar/Beli”
  2. Pilih “Lainnya” > “Lainnya” > “Multi Payment”
  3. Isi kode perusahaan “70002” dan pilih “Benar”
  4. Isi kode merchant “1” dan pilih “Benar”
  5. Masukkan kode pembayaran dengan 10 digit DOKU ID Anda dan pilih “Benar”
  6. Pilih nominal isi saldo yang diinginkan dan pilih “Ya”

Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui Internet Banking Bank Mandiri dengan cara:

  1. Pilih menu “Bayar”
  2. Pilih “Multi Payment”
  3. Pilih Penyedia Jasa “DOKU”
  4. Isi Kode Merchant “1”
  5. Isi 10 digit DOKU ID Anda pada isian Nomor ID/Pay Code
  6. Pilih “Lanjutkan”
  7. Pilih nominal isi saldo yang diinginkan dan pilih “Lanjutkan”
  8. Masukkan PIN Token Mandiri Anda (APPLI 1) dan pilih “Kirim”

Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui Mobile Banking Bank Mandiri dengan cara:

  1. Pilih menu “Bayar”
  2. Pilih “Lainnya”
  3. Pilih Penyedia Layanan “DOKU”
  4. Isi Kode Merchant “1”
  5. Isi 10 digit DOKU ID Anda pada isian Nomor ID
  6. Pilih “Lanjutkan”
  7. Pilih nominal isi saldo yang diinginkan dan pilih “Lanjutkan”
  8. Masukkan PIN Anda dan pilih “OK”

Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Bank Permata

Lakukan pengisian melalui ATM Bank Permata dengan cara:

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transaksi Lainnya”
  3. Pilih menu “Transaksi Pembayaran”
  4. Pilih menu “Lain-lain”
  5. Pilih menu “Pembayaran Virtual Account”
  6. Masukkan kode “856666” + 10 digit DOKU ID Anda
  7. Contoh : 8566661234567890
  8. Pilih “Benar” untuk melanjutkan
  9. Masukkan nominal isi ulang dan pilih “Benar” pada halaman konfirmasi

Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui PermataNet dengan cara:

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Pembayaran”
  3. Pilih menu “Pembayaran Tagihan”
  4. Pilih menu “Virtual Account”
  5. Masukkan “Nomor Tagihan” dengan “856666” + 10 digit DOKU ID Anda
  6. Contoh : 8566661234567890
  7. Pilih “Lanjut” untuk melanjutkan
  8. Masukkan nominal isi ulang dan pilih “Lanjut” pada halaman konfirmasi
  9. Masukkan nomor token Anda.

Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui PermataMobile dengan cara:

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Pembayaran”
  3. Pilih menu “Pembayaran Tagihan”
  4. Pilih menu “Virtual Account”
  5. Masukkan “Nomor Tagihan” dengan “856666” + 10 digit DOKU ID Anda
  6. Contoh : 8566661234567890
  7. Pilih “Lanjut” untuk melanjutkan
  8. Masukkan nominal isi ulang dan pilih “Lanjut” pada halaman konfirmasi
  9. Masukkan nomor token Anda.

Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

BCA

Saldo Anda dapat diisi ulang dengan pengisian tujuan kode bank DOKU (899) atau Bank Permata (013). Langkah pengisian melalui ATM BCA tujuan kode bank DOKU (899):

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “899” dan pilih “Benar”
  5. Masukkan nominal isi ulang dan pilih “Benar”
  6. Masukkan nomor rekening yang dituju dengan 10 digit DOKU ID Anda
  7. Contoh : 1234567890 dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Langkah pengisian melalui ATM BCA tujuan Bank Permata (013):

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan nominal isi ulang dan pilih “Benar”
  5. Masukkan sandi Bank “013” dan pilih “Benar”
  6. Masukkan nomor rekening yang dituju dengan “856666” + 10 digit DOKU ID Anda.
  7. Contoh : 8566661234567890 dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui m-BCA dengan cara:

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “m-Transfer”
  3. Pilih menu “Transfer Antar Bank”.
  4. Masukkan “856666” + 10 digit DOKU ID Anda.
  5. Contoh : 8566661234567890
  6. Pilih “Bank Permata” pada Bank dan pilih tombol Lanjut.
  7. Masukkan nominal isi ulang dan pilih tombol Lanjut

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

BRI

Langkah pengisian melalui ATM BRI tujuan Bank Permata (013):

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “013” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan “856666” + 10 digit DOKU ID Anda.
  6. Contoh : 8566661234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui BRI Internet Banking dengan cara:

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Bank Lain”
  4. Pilih kode Bank “Bank Permata”
  5. Masukkan nomor rekening “856666” + 10 digit DOKU ID Anda
  6. Contoh : 8566661234567890
  7. Masukkan jumlah transfer (nominal isi ulang)
  8. Pilih OK

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui BRI Mobile dengan cara:

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Bank Lain”
  4. Pilih kode Bank “Bank Permata” (013)
  5. Masukkan nomor rekening “856666” + 10 digit DOKU ID Anda
  6. Contoh : 8566661234567890
  7. Masukkan jumlah transfer (nominal isi ulang)
  8. Pilih “OK”

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

CIMB Niaga

Saldo Anda dapat diisi ulang dengan pengisian tujuan kode bank DOKU (899) atau Bank Permata (013).
Langkah pengisian melalui ATM CIMB Niaga tujuan kode bank DOKU (899):

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “899” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan 10 digit DOKU ID Anda
  6. Contoh : 1234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Langkah pengisian melalui ATM CIMB Niaga tujuan Bank Permata (013):

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “013” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan “856666” + 10 digit DOKU ID Anda.
  6. Contoh : 8566661234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui CIMB Niaga Internet Banking dengan cara:

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Bank Lain”
  4. Pilih kode Bank “Bank Permata” (013)
  5. Masukkan nomor rekening “856666” + 10 digit DOKU ID Anda
  6. Contoh : 8566661234567890
  7. Masukkan jumlah transfer (nominal isi ulang)
  8. Pilih “OK”

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Lakukan pengisian melalui CIMB Niaga Mobile Banking dengan cara:

  1. Minimum transfer Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Bank Lain”
  4. Pilih kode Bank “Bank Permata” (013)
  5. Masukkan nomor rekening “856666” + 10 digit DOKU ID Anda
  6. Contoh : 8566661234567890
  7. Masukkan jumlah transfer (nominal isi ulang)
  8. Pilih “OK”

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Danamon

Langkah pengisian melalui ATM Bank Danamon tujuan kode bank DOKU (899):

  1. Minimum isi saldo sebesar Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “899” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan 10 digit DOKU ID Anda
  6. Contoh : 1234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Bank Panin

Langkah pengisian melalui ATM Bank Panin tujuan kode bank DOKU (899):

  1. Minimum isi saldo sebesar Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “899” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan 10 digit DOKU ID Anda
  6. Contoh : 1234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

MyBank

Langkah pengisian melalui ATM Maybank tujuan kode bank DOKU (899):

  1. Minimum isi saldo sebesar Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “899” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan 10 digit DOKU ID Anda
  6. Contoh : 1234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Bank BTN

Langkah pengisian melalui ATM BTN tujuan kode bank DOKU (899):

  1. Minimum isi saldo sebesar Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “899” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan 10 digit DOKU ID Anda
  6. Contoh : 1234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Bank lainnya

Saldo Anda dapat diisi ulang dengan pengisian tujuan kode bank DOKU (899) atau Bank Permata (013) Langkah pengisian melalui ATM dengan tujuan kode bank DOKU (899):

  1. Minimum isi saldo sebesar Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “899” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan 10 digit DOKU ID Anda
  6. Contoh : 1234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Langkah pengisian melalui ATM dengan tujuan Bank Permata (013):

  1. Minimum isi saldo sebesar Rp 10.000,-
  2. Pilih menu “Transfer”
  3. Pilih menu “Ke Rek Bank Lain”
  4. Masukkan sandi Bank “013” dan pilih “Benar”
  5. Masukkan nomor rekening yang dituju dengan 10 digit DOKU ID Anda
  6. Contoh : 1234567890 dan pilih “Benar”
  7. Masukkan nominal isi ulang dan pilih “Benar”
  8. Pilih “Benar” pada halaman konfirmasi

Transaksi ini akan dikenakan biaya sesuai dengan ketentuan tarif transfer antar bank. Setelah transaksi selesai, saldo DOKU Anda akan terisi secara otomatis dalam kurun waktu 5-10 menit.

Gerai Alfamart dan Group

Cara Top Up melalui Minimarket

  1. Kunjungi gerai Alfamart, Alfamidi, AlfaExpress, DAN+DAN, atau Lawson terdekat.
  2. Ajukan permintaan Top Up DOKU Anda kepada petugas kasir.
  3. Sebutkan 10 digit DOKU ID Anda (Contoh: 1234567890) dan nilai top up. Pilihan nominal yang tersedia: Rp 20.000, Rp 50.000, Rp 100.000, Rp 200.000, Rp 300.000, Rp 400.000, Rp 500.000)
  4. Bayarlah sejumlah nilai top up Anda. Klik di sini untuk informasi biaya administrasi.
  5. Top Up Sukses. Simpan bukti pembayaran dan cek saldo DOKU Anda.
Q:What is QRIS?

QRIS (Quick Response Indonesian Standard) is a standardization of payment by using QR Code method issued by Bank Indonesia, in which 1 (one) code can be used by different QR code payment applications. With QRIS, payment transactions by Buyers (Consumers) to Sellers (Merchants) become easier, cheaper, and safer.

Q: Who can make payments via QRIS?

All QR code payment application users from banking or fintech companies, such as DOKU e-Wallet, OVO, Gopay, LinkAja, Dana, BCA Mobile etc.

Q: What is the difference between QRIS and QR Code payment, which has been used so far?

With QRIS, all payment transactions that use QR Code only require just 1 (one) QR Code. As an illustration, DOKU e-Wallet users can make payments by using QR Codes that bear the DANA or OVO logo and vice versa, while the previous QR code can only be used by users of the QR code provider.

Q: What is the limit of the nominal for transactions using QRIS?

The QRIS transaction nominal limit is at maximum Rp2,000,000.00 (two million rupiah) per transaction, and Rp20,000,000.00 per month.

Q: What are the benefits for consumers when using QRIS?

As digital wallet users, customers will be facilitated in making payments at various merchants, which have been registered with QRIS. Users can also make payments with DOKU e-Wallet in the QR code that bears the logo of other payment service providers, such as OVO and Dana.

Q: What are the benefits for merchants when using QRIS?

With the integration of QRIS, Merchants will benefit from the convenience of accepting payment transactions from various digital wallet applications by only using 1 (one) QR Code for all applications. Before QRIS, merchants can only accept payments using QR Codes that have been registered by the Application Provider Company, and payments can only be made by users of the application.

Q: How do you know if you can conduct transaction with QRIS?

All merchants that accept transactions with QRIS will display a Sticker / Tent card that bears the QRIS and GPN logo.

Q: What is the Merchant Presented Mode Method?

In the QR Code Merchant Presented Mode method, the merchant displays the QR Code, which is then scanned using a consumer’s smartphone. This method consists of 2 (two) media displays, namely:

  1. Static
    • QR Code is displayed through stickers or other printouts.
    • The same QR Code is used for each payment transaction.
    • QR Code does not contain a nominal payment to be paid, so it requires input of a nominal amount.
  2. Dynamic
    • QR Code is displayed through a receipt printed by the EDC machine/displayed on the monitor screen.
    • A different QR Code is printed for each payment transaction.
    • QR Code already contains the nominal payment to be paid.
Q: How do I register QRIS for my business through DOKU?
  1. Provide the following registration requirements:
    1. Individual Business
      • Copy of KTP (Personal ID card
      • Copy of Kartu Keluarga (Family ID Card)
      • Copy NPWP / Tax ID Number
      • Personal’s Bank Account Number
      • Photo Outlet/Store
      • Share map location
    2. Enterprise
      • Copy of KTP (Personal ID card)
      • Copy of KITAS (Limited Stay Permit Card)
      • Copy NPWP
      • Corporate's Bank Account Number
      • SIUP
      • Photo Outlet/Store
      • Share map location
    3. Foreign Citizen
      • Copy of KITAS (Limited Stay Permit Card)
      • Copy Passport
      • Personal’s Bank Account Number
      • Photo Outlet/Store
      • Share map location
  2. Send the request form to be a QRIS merchant along with a scanned copy of the requirements to the email address info@doku.com
Q: How long does it take for the QRIS registration process?

In normal condition (completed data and no irregularities), the registration process takes about 6 (six) working days, once the forms and requirements are received by DOKU.

DOKU