DOKU

Customer Care Officer

Customer Care Officer

 Support    Jakarta, Indonesia    Full Time    Sep 30th

Descriptions

  • Responsible for Fintech Customer Service and Operational Support
  • Highlight main issues from all touch points and escalate to related department
  • dentify issues or improvement items in order to serve customer better in call center
  • Handles incoming customer service call, emails & chat



Requirements

  • Min. Diploma/Bachelor degree in any field, fresh graduate are welcome to apply
  • Min. 1 years working experience in Customer Service, Call Center or Walk in Center Operations from Fintech, Telco or Service Industry
  • Customer service management
  • Good communication 
  • Customer oriented
  • Analytical thinking
  • Good English proficiency for both oral & written
  • Ability to multi-task, prioritize and manage time effectively
  • Willing to work in shifting

Plus Point