DOKU

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DOKU

Quality Assurance (QA) DOKU Care Supervisor

 Support    Jakarta, Indonesia    Full Time

Bachelor Degree (S1) from any disciplineMin. 3 years working experience in Customer Service, Call Center or Walk in Center Operations from Fintech, Telco or Service IndustryCustomer service managementAudit & risk managementOrganization governance & analysisGood communication & presentation


   Oct 7th

Social Media DOKU Care Supervisor

 Support    Jakarta, Indonesia    Full Time

Response, follow up and resolve all related mentions with customer service which posting at DOKU official account for Social Media networking.Build and maintain engagement with DOKU community (follower & evangelist)building customer loyalty but also to build DOKU customer service image.


   Oct 7th

Receptionist DOKU

 Human Resource    Jakarta, Indonesia    Full Time

Welcomes visitors by greeting them, in person or on the telephoneAnswering or referring inquiriesDirect visitors by  maintaining employee and department directoriesMonitoring logbook


   Oct 7th

Customer Care Officer

 Support    Jakarta, Indonesia    Full Time

Responsible for Fintech Customer Service and Operational SupportHighlight main issues from all touch points and escalate to related departmentdentify issues or improvement items in order to serve customer better in call centerHandles incoming customer service call, emails & chat


   Sep 30th

System Administrator Engineer

 Engineer    Jakarta, Indonesia    Full Time

Have passion in system and infrastructure including security, exceptional attentional to detailMaintain the availability of the system on DC and DRCAble to work in team and can cope in conflict situation and do conflict resolution, also can find a solution even under the pressureAble to speak up and communication substantially to his team, leader, and management


   Aug 23rd

Tech Ops Engineer

 Engineer    Jakarta, Indonesia    Full Time

Restore a failed IT service of related Product as quickly as possible, and ensuring appropriate workarounds put in place if incidents are not resolvable within the agreed SLAAnalyze existing IT services of related product and plan how to improve it in the futurePrevent incident from happening, and to minimize the impact of incidents that cannot be prevented, maintaining known errors and workarounds


   Aug 23rd