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When buying a beverage (drink), customers evaluate more than just the product's taste. Speed of service and ease of transaction have now become essential aspects of the customer experience.
Imagine buying fresh orange juice from a vending machine. Simply scan the QRIS code, make the payment, and within 45 seconds, fresh juice is freshly squeezed directly from real oranges and ready to enjoy.
While this experience may look simple, it is actually supported by various technologies operating behind the scenes, including a payment system that needs to be fast, stable, and frictionless.
This is one of the key reasons why IJOOZ Indonesia entrusts its digital payment solutions to DOKU.
When Payment Becomes Part of the Customer Experience
In the smart vending machine business, payment is not just the final stage of a transaction. Payment is part of the overall customer journey. If the payment process is slow or fails, the experience of enjoying fresh juice within 45 seconds can also be disrupted.
That is why a payment system needs to be able to:
- Process transactions quickly and stably
- Minimize friction during the payments process
- Support a variety of familiar payment methods
- Providing real-time transaction visibility for business operations
In other words, product innovations such as smart vending machines require payment innovations that can keep pace with the experience promised to customers.
How Does DOKU Support the "45-Second" Experience?
Through the integration of DOKU's payment solutions, IJOOZ can deliver a transaction process that supports a seamless juice purchasing experience.
1. Convenient QRIS Payments for Customers
Customers simply need to scan the QRIS code using the payment application they already use every day. Additional registration or complicated steps are not required, making the purchasing process more practical.
2. Stable Payment System
Because the entire process takes place automatically, payment system stability is essential.. DOKU helps ensure transactions are processed consistently allowing customers to continue their purchase without friction.
3. Real-Time Transaction Monitoring
With thousands of transactions occurring every day across various machine locations, data visibility is an essential requirement. DOKU's dashboard helps IJOOZ monitor transactions in real time so operations can run more effectively.
4. More Efficient Auto Refunds
DOKU also helps simplify the refund process through its Auto Refund feature, allowing transaction handling to be executed much faster compared to manual processes.
Getting to Know IJOOZ Indonesia
After exploring the transaction experience provided,it is worth taking a closer look at the business behind this innovation.
IJOOZ is a Singapore-based smart retail and food robotics company that develops retail solutions powered by AIOT (Artificial Intelligence of Things).
One of its main products is the IJOOZ Smart Juicer, a vending machine capable of producing fresh orange juice from real fruit without added sugar, water, or ice in just 45 seconds.
From Singapore to Dozens of Countries
Since its establishment in 2017, IJOOZ has continued to expand and currently:
- Operates more than 1,500 smart juice vending machines
- Is present in 32 countries
- Has sold over 50 million cups of juice globally
- Holds approximately 80% of the freshly squeezed orange juice vending machine market in Singapore
In the era of customer experience, innovation is not only reflected in the products being offered, but also in how customers make payments.
The collaboration between IJOOZ and DOKU shows that the experience of buying fresh juice within 45 seconds is determined solely by vending machine technology, but also by a payment system capable of operating quickly, reliably, and seamlessly behind the scenes.
Watch IJOOZ’s full story below:
Looking to deliver a more seamless payment experience for your customers? DOKU is ready to support your business in transacting more practically.
