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Yes, DOKU provides a payment system with Escrow functionality for merchants. This ensures that all customer funds are managed securely and are only released once all transaction requirements and security parameters are met.
With DOKU’s Escrow function, merchants can manage transactions with greater confidence through several key features:
- Escrow Fund Protection: Customer funds are temporarily secured within DOKU’s Escrow account, maintaining transaction integrity from start to finish.
- Timely Settlement: Funds are only transferred to the merchant's account after verification, following the agreed-upon settlement schedule.
- Escrow Risk Management: DOKU’s system validates transaction evidence to minimize chargeback risks and protect merchant revenue.
- Transparent Reconciliation: All fund flows, refunds, and disputes are automatically recorded on the dashboard, simplifying financial reporting and audits.
By utilizing this function, merchants enjoy a secure, smooth, and reliable transaction experience while simultaneously increasing customer trust.
