How GlobalTix Built a Booking & Payment System Ready for Peak Season Demand

Key Takeaways

• As a leading B2B reservation and distribution platform in the Asia-Pacific region, GlobalTix requires a booking and payment system capable of handling peak season transaction spikes.
• Through collaboration with DOKU, GlobalTix gains responsive technical support, streamlined API integration, and escalation flexibility, crucial for cross-merchant and cross-border operations.
• The payment system, which is directly connected to ‍, helps GlobalTix manage transactions, refunds, and settlements in a more transparent, structured, and easily monitored manner by both merchants and finance teams.

The recreation and amusement park industry in Indonesia keeps growing as more people seek family tourism, themed destinations, and attraction‑based experiences in many cities. Visits rise especially during school holidays, long weekends, and peak tourist seasons, creating big crowds at these attractions.

Amid this growth, digitalization has become essential. Industry players no longer use only simple online booking systems; they also need integrated, real‑time, stable, and scalable digital booking and payment platforms that can handle seasonal surges, complex operations, and rising customer expectations.

Meet GlobalTix: A B2B Reservation & Distribution Platform for the Tourism Industry

GlobalTix is a leading B2B reservation and distribution platform in the Asia‑Pacific region, focusing on tourism, hospitality, tours, and other travel‑related activities. Founded in 2013, GlobalTix, through its local subsidiary PT GlobalTix Teknologi Indonesia, provides complete solutions for players in the tourism industry, including a booking engine and connections to travel agents.

The platform is already used by well‑known attractions such as Mount Faber Leisure Group, Taman Safari Indonesia, and the famous Jewel Changi Airport. GlobalTix also works with major partners like Singapore Airlines and various global Online Travel Agents (OTAs). Through this ecosystem, it helps merchants and resellers connect quickly, easily, and in an integrated way on a single distribution platform.

Business Needs to Support Scale and Growth

As a B2B reservation and distribution platform serving merchants and resellers across borders, GlobalTix requires a payment system foundation that is fully prepared to support business scale, operational complexity, and cross-market transaction needs, as follows:

• It requires a payment system and partner capable of handling peak season transaction spikes and consistently processing large transaction volumes without disrupting service stability and business growth.
• It requires a system that can serve numerous merchants with diverse operational conditions, ranging from differences in network quality, staff capabilities, and time zones.
• It requires fast, responsive, and flexible technical support to handle specific issue escalations, ensuring operational disruptions can be resolved in a timely manner without disrupting merchant and reseller activities.
• It requires payment capabilities that support both local and international transactions, enabling stakeholders to serve various market segments.
• It requires robust and seamless payment system integration with the booking engine to ensure the entire transaction process runs stably and is connected end-to-end.

Collaboration with Payment Partners: Key to Accelerating Digitalization

The need for a strong payment partner led GlobalTix to collaborate with DOKU to create a stable, reliable payment system that supports both local and international transactions within a single, integrated booking platform. After the partnership, many of the technical problems they faced before were solved.

This collaboration directly accelerates the digitalization of GlobalTix transactions and improves the quality of service for merchants and resellers in its ecosystem.

Read more: Capturing the Chinese Tourist Opportunity: JHL Collection's Strategy in Indonesia

Collaboration Manifests: Better Managed Transactions, More Reliable Service

By collaborating with DOKU, GlobalTix has experienced several tangible improvements, including technical support, operational smoothness, and service quality for merchants and resellers. This is reflected in the following:

• More responsive technical support, supported by clear API documentation and a sandbox for testing before going live with DOKU.
• A comprehensive selection of payment methods to support transactions in both local and international markets.
• Bureaucratic barriers related to cross-regional support no longer hinder development and operational progress.
• This collaboration accelerates transaction digitization and improves service quality for merchants and resellers in the GlobalTix ecosystem.

The collaboration between GlobalTix and DOKU has demonstrated a tangible impact on the company's operational efficiency. The transaction process is now more structured, with resellers able to initiate refunds directly through the API, while all payment, refund, and settlement activities can be monitored in detail and accurately via the dashboard, making it easier for partners and the finance team to monitor.

DOKU, as a fintech payment company, can be a partner that understands business needs and plays an innovation role in building a more efficient and competitive digital ecosystem for GlobalTix. Furthermore, this collaboration not only provides transparency and operational convenience but also strengthens the foundation of a better customer experience.

Watch the full video of GlobalTix's story: Click Here