Table of Contents
Key Takeaways
- JHL Collection's business strategy is to reach the global market, particularly Chinese tourists, by offering familiar and easy-to-use payment methods.
- The integration of Alipay's QR scan payment method through DOKU enables a seamless, fast, and secure process from reservation to check-out.
- The strategic partnership between JHL Collection and DOKU demonstrates that cross-border payment solutions can accelerate business growth, improve operational efficiency, and strengthen brand positioning in regional and international markets.
As a Bespoke Hotel Group and Distinctive Hospitality Management company, JHL Collection is an Indonesian hospitality management company established in 2020. The company specializes in delivering design-driven hospitality experiences powered by innovation and international service standards. By blending Indonesia’s rich cultural heritage with global influences, JHL Collection creates personalized and premium stays for both domestic and international guests.
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Currently, JHL Collection manages a diverse property portfolio, ranging from five-star and four-star hotels, to resorts and serviced residences spread across key destinations in Indonesia and the region. Some of the featured properties in the JHL Collection network include:
- JHL Solitaire Gading Serpong – a top-rated ⭐⭐⭐⭐⭐ hotel in Gading Serpong, Tangerang (Banten)
- Episode Gading Serpong – a top-rated ⭐⭐⭐⭐ hotel in Gading Serpong, Tangerang (Banten)
- Episode Kuta Bali – a top-rated ⭐⭐⭐⭐ hotel in Kuta, Bali
- Herloom Hotel & Residence (Serviced Residence) – BSD City, Tangerang (Banten)
- JSI Resort Megamendung – a resort in the Puncak area of Bogor (West Java)
- Noema Resort – a resort in Pererenan, Bali
- Arjuna Solitaire Hotel – a top-rated ⭐⭐⭐⭐⭐ hotel in Sihanoukville, Cambodia
This portfolio reflects JHL Collection’s commitment to serving diverse hospitality segments, from leisure travelers to business guests, while maintaining consistent service quality across all properties.
According to Kay Tadjoedin, Corporate Director of Marketing at JHL Collection, hospitality is more than simply providing accommodation. It is about designing the entire guest journey, from the moment guests begin planning their trip, throughout their stay, and even after they return home. This guest-centric approach has helped JHL Collection strengthen its relevance among international travelers, including visitors from China.
What Opportunities Do Chinese Tourists Present for Indonesia?
Interest from Chinese tourists in Indonesia continues to grow. Indonesia was even named Best Island Destination by Travel and Leisure China.
In 2024, approximately 1.19 million Chinese tourists visited Indonesia, representing an increase of more than 52% compared to the previous year. Meanwhile, between January and September 2025, Chinese tourist arrivals reached approximately 1.02 million visits, nearly 9% higher than the same period in the previous year.
Recognizing this potential, JHL Collection has become increasingly optimistic and has actively promoted its hotel portfolio to the Chinese market in recent years. However, as visitor numbers continue to rise, one critical need has become increasingly apparent: convenient and familiar payment options.
Addressing Chinese Travelers' Needs through Payment Innovation
In line with its commitment to delivering a world-class guest experience, JHL Collection continuously enhances every customer touchpoint, including the payment experience. Providing payment methods that align with international guests’ preferences is a key part of the company’s strategy to ensure convenience, trust, and smooth transactions across its hotel network, particularly for Chinese travelers.
To strengthen its cross-border digital payment ecosystem, JHL Collection chose to partner with a payment technology provider that offers comprehensive payment capabilities and a deep understanding of market-specific consumer behavior.
Expanding Payment Capabilities Through Alipay Integration
Through this partnership, DOKU serves as a strategic partner supporting JHL Collection’s digital transformation in payments. With a comprehensive and flexible suite of payment solutions, DOKU enables JHL Collection to deliver secure, seamless, and market-relevant transaction experiences, including for Chinese tourists.
Prior to integrating Alipay, JHL Collection already utilized two DOKU payment methods to serve different customer segments:
- Bank transfers, which are widely used by domestic customers.
- Credit cards, which remain popular among international guests.
As the proportion of Chinese visitors continued to increase, JHL Collection expanded its payment capabilities by integrating Alipay, one of the most widely used digital wallets in China.
This convenience is available throughout JHL Collection’s hotel network in Indonesia, providing international guests with a sense of familiarity, comfort, and confidence from the beginning of their journey.
Impact of JHL Collection's Collaboration with DOKU
Through the collaboration with DOKU, JHL Collection has experienced significant improvements in its transaction experience and operational efficiency.
1. Convenient and Seamless Transaction Experience
With Alipay, payments are seamless, from reservations and check-in to F&B and check-out. Transactions are fast, secure, and hassle-free, eliminating concerns related to currency exchange or cash handling.
DOKU’s reliable payment infrastructure enables transaction confirmations to be completed within minutes, helping hotels deliver a more efficient and convenient guest experience.
2. Upholding Integrity While Driving Growth
The implementation of secure digital payment solutions reflects JHL Collection’s commitment to adopting global technology standards. This aligns closely with the company’s core value of Integrity while supporting its Growth as a modern, relevant, and trusted hospitality brand in the international market.
3. Supporting High Transaction Volumes
Given the high transaction volume generated by Chinese travelers, DOKU’s payment system is designed to process transactions efficiently, accurately, and in real time. This not only enhances the guest experience but also contributes to greater operational efficiency across hotel operations.
Read More: Bleisure Trend: The Impacts on Business and Payments
Building a Future-Ready Digital Experience in Hospitality
For DOKU, this collaboration is about more than simply adding another payment method. It represents a strategic partnership with JHL Collection to create a future-ready digital hospitality experience.
Today, payments are no longer viewed solely as a financial function; they have become an integral part of the overall guest experience.
This approach goes beyond expanding payment options. It focuses on delivering a consistent, secure, and seamless transaction experience across every customer touchpoint. The initiative reflects DOKU’s vision of helping businesses go beyond payments by creating value and building trust through every transaction.
See the full video of the JHL Collection merchant story > click here
